Contact and Support

Reviewed by Proof · Updated

Definition

Contact and support covers how to reach the luv13 team, by email at [email protected] or the form on luv13.ai, and what to include so a problem can be traced.

Key takeaways

  • Email [email protected]. It's the address luv13.ai lists for questions and for anyone who can't use the dashboard.
  • luv13.ai also has a contact form (email and message) on the home page.
  • Balance and recent usage are self-serve in the dashboard.
  • Never send your full API key in an email or form.

What to include

A report with these details is much quicker to act on:

  • The time of the request, with your time zone
  • The endpoint and the model id, for example POST /v1/chat/completions with luv13/glm-5.3-flash
  • The HTTP status code and the error body
  • The first few characters of your key at most, such as sk-luv13-ab, if the team needs to find your account

Get the status and body in one go:

curl -s -D - https://api.luv13.ai/v1/chat/completions \
  -H "Authorization: Bearer $LUV13_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"model": "luv13/glm-5.3-flash", "messages": [{"role": "user", "content": "ping"}]}' \
  | grep -iE "^HTTP|error"

Check first

luv13 also has an Instagram account, instagram.com/luv13ai, linked from the site footer.